Support
What to do when something is wrong, and what happens next.
Report a listing, profile or message
Reports go to a human. Animal welfare concerns, suspected scams, stolen photos and false health or pedigree claims are prioritised ahead of everything else. We do not tell the other party who reported them.
Report a problemStop hearing from someone
Blocking takes effect immediately and works in both directions: neither of you sees the other’s content, and no new conversation can start. You can undo it at any time.
Go to your messagesAppeal a moderation decision
If something of yours was hidden or rejected and you think it was wrong, you can appeal. A different reviewer looks at it, and overturning a decision is recorded just as the original was.
An animal is in danger
If you believe an animal is at immediate risk, contact your local animal welfare authority or the police first. Then report the listing here so we can act on our side.
Your account and data
You can export or delete your account from your settings. Read what we keep and why in the terms.